Your satisfaction matters to us. Please follow the guidelines below for returns:
1. Eligibility for Return
- Returns must be initiated within 2 days of delivery.
- Products must be unopened and in original condition.
- Used or damaged items are not eligible.
2. How to Initiate a Return
- Email support@grainhill.in with your order details and reason for return.
3. Return Process
- Once approved, follow the instructions shared by our team.
- Pack the product securely in its original packaging.
- Include your order confirmation in the package.
4. Return Shipping
- Customers bear return shipping costs.
- If the return is due to our error, we will cover the charges.
5. Refund on Returns
- Refunds (if applicable) are processed within 7 business days after inspection.
Shipping Policy of Grainhill
We aim to deliver your favorite snacks quickly and safely.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders on weekends or holidays are processed the next working day.
2. Shipping Charges
- Charges depend on order size, weight, and location.
- Minimum shipping fee starts at ₹25.
- Final charges are shown at checkout.
3. Delivery Time
- Standard Delivery: 5–7 business days
- Express Delivery: 2–3 business days (if available)
4. Service Area
- We currently ship across India only.
5. Order Tracking
- Tracking details will be shared via email or SMS after dispatch.
6. Address Accuracy
- Please ensure your address is correct. Grainhill is not responsible for failed deliveries due to incorrect details.
7. Damaged or Lost Orders
- Report damaged items within 24 hours with photos at support@grainhill.in.
- Lost shipments will be investigated and resolved with a replacement or refund.
8. Failed Deliveries
- Re-delivery may incur additional charges if the first attempt fails due to customer issues.
9. Policy Changes
Grainhill may update this shipping policy at any time.